Refund policy

30-Day Money-Back Guarantee

We stand behind the quality of our product. If you’re not satisfied, you may request a return within 30 days of delivery.

Eligibility

To qualify for a refund, items must be:

• Unused and in original condition

• In original packaging

• Accompanied by proof of purchase

Returns that do not meet these conditions may be declined.

How to Request a Return

Email saunaheroofficial@gmail.com with your order number and reason for return.

Approved returns will receive instructions before being sent back. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery, and we’ll make it right.

Non-Returnable Items

Used personal care items, customised products, sale items, and gift cards are not eligible for return.

EU Customers

If your order is delivered within the European Union, you may cancel or return your order within 14 days, in accordance with EU regulations.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.

We reserve the right to refuse returns in cases of misuse or excessive claims.